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Author Archive Gary


FROM 27th JUNE 2024

Opening hours – Our phone lines will be open every day from 8:30am-12:30pm
and then again from 2:00pm-6:00pm. Appointments can be booked through the
new telephone system, or via an econsult but not through the front reception

Triage system – In line with government guidance, we are launching a new
telephone-based triage system with appointments bookable on the day.
There will be no need for an 8.30am rush to the phone as appointments will be
released throughout the day in time order. All requests will be passed through
the triage clinician and appointments will be offered at the time of the call, if
deemed appropriate.
As appointments are released on the day please do not phone to request an
appointment if you are not available to attend that same day, unless you have
been asked to do so by a clinician.

Econsult – Patients will also be able to submit a request via econsult for both
clinical appointments or an admin query, such as results or fit notes. There will
be limited availability for econsults each day, but you will be informed when we
reach capacity if attempting to complete a request. Econsult will then re-open
the following day.

Administrative staff – we would appreciate your respect and understanding
when contacting the practice as our admin staff will need to ask you questions
about your ailment for the clinician to assess your needs in an appropriate
timescale. The clinician will be sat with the admin team at the time of your call.
Patients may be redirected to other service providers if appropriate. These can
include local pharmacies, LIVI, minor injury units and in more urgent a A&E.

Online services

Using the NHS app with the new system.

To re-register for online services on a mobile phone/tablet:

  1. Uninstall/remove the NHS app from your device
  2. Restart your device
  3. Re-install the NHS app
  4. Log back into your NHS account

To re-register for online services using a browser:

  1. Remove any bookmarked links to the NHS website
  2. Delete the browser’s history and cache
  3. Close, then reopen browser
  4. Search for the NHS website
  5. Create a new bookmark
  6. Log back into the NHS website

For any issues please visit the NHS App website.

If you continue to have problems getting back into the online services, the surgery may be able to give some assistance.

Healthy Living for People with Type 2 Diabetes

If you’ve been diagnosed with type 2 diabetes, managing your condition is important. Healthy Living is a free online NHS service for people living with type 2 diabetes. It provides key information to help you keep well and is clinically-proven to help you control your type 2 diabetes.

If you are over 18 years old and have been diagnosed with type 2 diabetes at any point, you can sign up for the Healthy Living service. If you care for or are a family member of someone living with type 2 diabetes, you can sign up too.

Sign up at

North Tyneside Patient Forum Newsletter

This newsletter is produced quarterly for you by members of the Forum’s Communications Working Group.

Please use this link to view the newsletter – NT Newsletter

Read More

Registrars Currently At Lane End

Dr. Nyan Zaw is working at the practice as a GP Registrar. He is a qualified doctor now training to become GPs.

Updated Fair Processing and Privacy Notice

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR).

Please see our updated policy HERE

Parking Arrangements

Please be careful when parking near the practice. Most roads are resident parking only. 2 hour parking is available on Benton Road (by the local shops).

Unfortunately parking is no longer available at Benton Conservative Club.

Disabled Bays – 2 designated bays have now been created close to the practice. Please note you must display your badge and clock when using these bays.


Telephone Call Recording

From 20.01.2011 all telephone calls made to and from the practice will be recorded.

All Patients Now Have a Named GP

From 01.04.15 all GP practices are required to allocate every patient with a named GP.

This does not affect your treatment or care at the practice and you can continue to see any GP of your choice.

If you would like to know your named GP please ask our reception staff. You can change your named GP to another doctor of your choice. Should you wish to do this please inform reception.

Medical Reports

If you need a Medical (e.g. taxi, HGV) please note that photo ID will be required.

eConsult - important notice

Please see the information below before submitting an eConsult

eConsults can not be accepted for mental health problems.
Please contact the surgery on 266 5246 to make an appointment.

Fit Note requests can only be accepted via eConsult for problems already discussed with a clinician. If it is a new period of sickness and you have not seen or discussed this with a clinician, please contact the surgery on 266 5246 to make an appointment.

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