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Do you provide support to someone who depends on you? This means you are a carer.

It is important that we have this documented on your record so we can help to give you any extra support and information you may need in your role.

If you would like us to add this to your record you can fill in a carer referral form and hand it to reception staff.

These forms can be found from our carers information board as you enter the surgery, our reception desk or complete and submit the form below.


Carer referral form


At the surgery we have a designated Carers Champion as your point of contact. Please ask for Pauline Raisbeck.

Please read below some information you may find helpful in your caring role. Please ask or contact the surgery if you need any further information or help.


North Tyneside Carers Centre – Suite 9, Saville Exchange, Howard St, North Shields NE30 1SE

Monday 10am–4pm
Tuesday 10am–4pm
Wednesday 10am–4pm
Thursday 1pm–4pm
Friday 10am–4pm
Saturday Closed
Sunday Closed

0191 643 2298

Newcastle Carers Centre 135-139 Shields Rd, Byker, Newcastle upon Tyne NE6 1DN

Monday 9am–5pm
Tuesday 9am–5pm
Wednesday 9am–5pm
Thursday 9am–5pm
Friday 9am–5pm
Saturday Closed
Sunday Closed

0191 275 5060

Carers can have an assessment of their needs

This gives you a chance to discuss with Social Services what help you need to help with caring, including any help that would maintain your own health and balance caring with other aspects of your life. Social Services then use this assessment to decide what help to provide.
To organise this;

If you live in North Tyneside telephone 0191 6432298 email
If you live in Newcastle telephone 0191 2788377 email –

Planning for an Emergency In North Tyneside

Many carers worry about what will happen to the person they care for in the event of an emergency e.g. if you are rushed to hospital, who will step in?
In the event of an emergency during the day, you can contact North Tyneside Council’s Gateway Team on (0191) 643 2777.

If an emergency situation arises during the evening or on a weekend when many services are closed, contact North Tyneside Council’s Out of Hours Service who can respond quickly to crisis situations – 0330 3337475.

Carers’ Emergency Break Service

North Tyneside Patients
North Tyneside Council operates an emergency break service, which helps carers develop an emergency bespoke plan. The service responds to a request for help at any time of the day.
There is no charge for this service up to 48 hours, however after this charges for support may apply.
Once registered with the scheme you will be issued with a card. This should be carried at all times and includes a reference and telephone number, therefore anyone can activate the plan.
If the ‘emergency’ lasts longer than 48 hours and the network of support you have identified is unable to meet all the longer term support or care needs, a social care assessment will be undertaken.
To register or for further information, contact 0330 333 7475 or email

Care Call Service

Care Call is a 24-hour support service available to anyone in North Tyneside who may feel vulnerable at home. There are three levels of care:
Level 1
When the alarm is pressed, a member of staff will respond to find out what help is needed.
They can contact a relative or friend to alert them or call 999 if immediate medical help is needed.
Level 2
As above, but also arranges for a mobile warden to visit at home or call 999 for emergency help.
Level 3
This level of service is for people who would benefit from a few pieces of equipment. They may need the assistance of a mobile warden or would like the reassurance of someone visiting them fortnightly.

Newcastle Emergency Carer’s Card Scheme

Newcastle Patients
British Red Cross runs the Emergency Carer’s Card Scheme in Newcastle. This scheme offers:
• emergency support for someone if you suddenly find you cannot return or visit
• a quick response in the event of a personal crisis
• support at home when a carer needs to attend a personal appointment
• support to draw up an emergency contact plan

Once you register you will receive a card that informs GP or health staff that you are a carer so they can keep your loved one/someone you look after informed when something has gone wrong.

Contact details
Main Telephone: 0191 273 7961
Helpline: 0191 273 7961
Mobile number: 07525 617 517

British Red Cross
Croft House
Western Avenue
Newcastle upon Tyne

More information and guidance can be found at Carers UK –

Carer Self-referral Card
Date of birth:
Who do you care for?
What is their condition?
What does your caring role involve?


Useful Contacts for Carers

North Tyneside Carers Centre
T: 0191 6432298 | E: |

Newcastle Carers Centre
T: 0191 2755060 | E: | W:

North Tyneside Social Services
T: 0191 6432777

Newcastle Social Services
T: 0191 2788377

Living Well North Tyneside

First Contact Clinical – North Tyneside Social Prescribing Service
T: 0191 4324829 | E: | W:

Age UK
T: 0191 2808484 | W:

T: 116 123 | E: | W:

Carers UK
T: 0808 808 7777 | E: | W:

Citizens Advice Bureau
T: 0800 144 8848 | W:

North Tyneside Social Services
T: 0191 6432777

Newcastle Social Services
T: 0191 2788377

eConsult - important notice

Please see the information below before submitting an eConsult

eConsults can not be accepted for mental health problems.
Please contact the surgery on 266 5246 to make an appointment.

Fit Note requests can only be accepted via eConsult for problems already discussed with a clinician. If it is a new period of sickness and you have not seen or discussed this with a clinician, please contact the surgery on 266 5246 to make an appointment.

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