| We are delighted that the COVID19 vaccination programme has started. Please do not ring the practice to ask about booking an appointment. Everyone who can have the vaccine will be contacted when it is time to make their appointment. You can find further information at www.TyneHealth.org.uk |
We have renumbered our rooms. For those who have been with us a long time it will be confusing, but hopefully you will soon get used to it.
The room numbers now start with Room 1 being the closest consulting room to the waiting room and end at 11, which is the furthest away.
Please only come at time of appointment wearing a face covering and short sleeved garment.
Flu vaccines will be administered whilst patients are standing. Please contact 0191 8159987 with any queries and also see further information HERE
From 21.07.2020 patients can now see an NHS GP by video using Livi. This service is provided free on the NHS. These video consultations will not be with a Lane End Surgery GP, but all Livi GPs are GMC-registered NHS GPs, who (with your consent) will be able to access your medical records.
Livi video consultations can provide medical advice, prescriptions and referrals. The service is available 7.00am – 10.00pm weekdays and 8.00am – 4.00pm weekends and bank holidays. Appointments can be booked up to 7 days ahead or you can join a queue for a same day appointment.
To use this service you will need to download the Livi App to your mobile phone or tablet, at the App Store or Google Play. Visit www.livi.co.uk for more information.
It was announced that from July 24th 2020 everyone is required to wear a face covering when entering a shop or business.
This is in addition to wearing one on Public Transport which has been mandatory for some time now.
Some people can’t wear a face mask or covering because of a disability or severe distress. The British Medical Association has advised GP Practices that the most recent Government guidance suggests there is no requirement for people to provide evidence for exemption. It should be sufficient for patients to inform shops, transport providers that they are eligible for an exemption.
The link below provides Learning Disability Exemption Cards, Autism Exemption Cards and Parent and Child Exemption Cards. If you feel you are unable to wear a mask for these reasons and would like to have a card explaining this, please visit www.keepsafe.org.uk/mask and download an exemption card for you to show if asked why you are not wearing one.
Please note, we are not able to provide exemption letters or certificate. Please visit the website above for more information.
We continue to operate a ‘telephone first’ system, so where possible your problem will be dealt with by telephone. Our GPs will book appointments for people who need to be seen, after assessing the risk.
We are trying to deal with all demand on that day. We cannot currently book an appointment ahead, unless assessed first by a GP.
Due to social distancing guidelines we have to limit the amount of patients we can have in our waiting room at any one time (about 6). Thank you so much for bearing with us.
FROM MONDAY 15TH JUNE 2020 WE ARE ASKING ALL VISITORS TO THE PRACTICE TO WEAR A FACE COVERING. THIS COULD BE A FACE MASK OR SCARF.
Within the next few weeks we will be increasing the numbers of patients invited to make appointments with our Health Care Assistants for long term condition reviews, blood monitoring etc.
Please be assured we are taking appropriate measures to keep patients and staff safe and well.
To maintain social distancing we will only be able to have a maximum of 6 people in our waiting room at anyone time.
There are markings both in the waiting room and in the car park (should we need people to wait outside until numbers in the waiting room reduce).
Queuing in our carpark is not something we ever expected to need to introduce, but I hope you all agree that we must do whatever we can to stay open and work safely.
IF YOU HAVE AN APPOINTMENT, PLEASE HELP US TO KEEP EVERYONE SAFE BY:
Has your doctor or nurse said you are likely to have a COVID-19 infection?
Then you could be eligible to join the PRINCIPLE trial and help the fight against COVID-19.
To find out more, please see this leaflet and visit: www.principletrial.org
All practices are now upgrading to the next phase of the Electronic Prescription Service (EPS). This means that almost all our prescriptions will be processed electronically from May 2020.
ALL APPOINTMENTS WILL BE DEALT WITH BY TELEPHONE. IF YOU NEED TO BE SEEN AT THE PRACTICE ARRANGEMENTS WILL BE MADE.
IT IS ESSENTIAL YOU DO NOT ATTEND THE PRACTICE IF YOU HAVE A TEMPERATURE, A NEW CONTINUOUS COUGH OR HAVE BEEN IN CONTACT WITH SOMEONE IN SELF ISOLATION.
We can all help control the virus if we all stay alert. This means you must:
Self-isolate if you or anyone in your household has symptoms.
GENERAL ADVICE ON CORONAVIRUS IS AVAILABLE ON https://www.gov.uk/coronavirus
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