Category Archive News


Saturday 26.10.19. 8.30am – 3.30pm. For all eligible patients. Please note appointments are required

Please see Flu section (Services) for further information.


Nadia Salim & Gill Elder – Advanced Clinical Practitioners

Nadia and Gill work as part of the GP team. Advanced Clinical Practitioners can assess, treat and prescribe for a very wide range of problems and conditions.

This role enables the GP team to improve care for our patients, providing appointments to treat acute problems.

Please be assured that if our reception team ask you for information about why you need to be seen, this is confidential and is only used to help make you an appointment with the most appropriate health care professional.

Improving Access to Screening Services for People with a Learning Disability

Some people (such as those with Learning Disabilities) need additional support to access the national screening services such as those for bowel and breast cancer.

Screening is a way of finding and treating changes in your body before they turn into something serious like cancer. 

We want to make sure that you have the information you need to choose if you want to join in with the screening programs.

Your GP will send information about you to the screening programme, so they can offer to help you understand about screening. 

If you want to know more about this, please ask your GP or Practice Manager

Repeat Dispensing –

If you use the same medication regularly, you may be able to benefit from repeat dispensing. This would reduce how often you need to order your prescription. If you would like to see if you can use this service please contact the practice and ask to speak to Sam or Kelly,

NHS Business Services are providing the practice with NHS numbers for patients who may be suitable for electronic repeat dispensing.  This information is obtained from looking at NHS prescriptions. If we think you could benefit from this service, we will contact you to see if you would like to use it. If you would prefer to stay with your usual system for ordering prescriptions that will be fine.

Electronic Repeat Dispensing

If you would like your prescription to go directly to a pharmacy of your choice please let us know.

You can then order your prescription and collect the medication directly from the pharmacy.

Currently we cannot send Controlled Drugs electronically. It is hoped that this will change in the very near future.

Updated Fair Processing and Privacy Notice

Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR).

Please see our updated policy HERE

Summer Hay Fever Medication

NHS guidance now encourages practices not to give prescriptions for a range of items.You may find that some medications you have been able to get on prescription can no longer be issued.

Please note we will no longer give prescriptions to adults for summer hay fever medications

Primary Care Navigators

Primary Care Navigators (PCNs) are highly trained and experienced members of our Practice staff. They can guide patients to local community groups, services and organisations for support, particularly when you don’t know where else to turn and who to ask. PCNs know many of the people involved with local groups and can help find activities that suit your interests. They can help you to speak to the right people to solve problems with benefits, social services and help around your home, and can also help with housing and repairs.

One of our doctors or nurses may recommend you speak to a Primary Care Navigator or you can simply ask at reception to speak to Pauline or Sharon.

Also see information regarding the forthcoming Care Navigators roadshow HERE


Evening & Weekend Appointments

If you struggle to attend during the week, GP and Health Care Assistant appointments are now available some evenings from 5.00pm – 7.30pm and on Saturdays from 9.00am – 1.30pm at the Oxford Centre, West Farm Avenue, Longbenton. These appointments are provided by a team of local GPs and HCAs. Please contact our reception staff to discuss making an appointment.

Appointments are also available at other locations in North Tyneside over weekends and Bank Holidays. Please telephone 0191 486 2195 between 8.00am and 8.00pm each day.

Early Morning & Evening Appointments

A small number of appointments are usually available outside of our normal surgery hours:

Health Care Assistant

6.00pm – 7.30pm Tuesday

7.30am – 8.00am Thursday

Practice Nurse

6.00pm – 7.30pm Tuesday

7.30am – 8.00am Thursday

6.00pm – 7.30pm Thursday

GP 6.30pm – 8.00pm Tuesday & Thursday (not every week)

There are also appointments available most evenings until 8.00pm and Saturdays until 1.00pm at the Oxford Centre. Our reception staff can book these appointments with local staff (including staff from Lane End) for you. 

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