Primary Care Navigators

Primary Care Navigators

Primary Care Navigators (PCNs) are highly trained and experienced members of our Practice staff. They can guide patients to local community groups, services and organisations for support, particularly when you don’t know where else to turn and who to ask. PCNs know many of the people involved with local groups and can help find activities that suit your interests. They can help you to speak to the right people to solve problems with benefits, social services and help around your home, and can also help with housing and repairs.

One of our doctors or nurses may recommend you speak to a Primary Care Navigator or you can simply ask at reception to speak to Pauline or Sharon.

Also see information regarding the forthcoming Care Navigators roadshow HERE

 

Evening & Weekend Appointments

If you struggle to attend during the week, GP and Health Care Assistant appointments are now available some evenings from 5.00pm – 7.30pm and on Saturdays from 9.00am – 1.30pm at the Oxford Centre, West Farm Avenue, Longbenton. These appointments are provided by a team of local GPs and HCAs. Please contact our reception staff to discuss making an appointment.

Appointments are also available at other locations in North Tyneside over weekends and Bank Holidays. Please telephone 0191 486 2195 between 8.00am and 8.00pm each day.

Early Morning & Evening Appointments

A small number of appointments are usually available outside of our normal surgery hours:

Health Care Assistant

6.00pm – 7.30pm Tuesday

7.30am – 8.00am Thursday

Practice Nurse

6.00pm – 7.30pm Tuesday

7.30am – 8.00am Thursday

6.00pm – 7.30pm Thursday

GP 6.30pm – 8.00pm Tuesday & Thursday (not every week)

There are also appointments available most evenings until 8.00pm and Saturdays until 1.00pm at the Oxford Centre. Our reception staff can book these appointments with local staff (including staff from Lane End) for you. 

Parking Arrangements

Disabled Bays – 2 designated bays have now been created close to the practice. Please note you must display your badge and clock when using these bays.

Benton Conservative Club – 5 short stay spaces are now available for patient use. Patients should display a slip stating they are visiting the practice and the time they parked. Please note parking is at your own risk.

Telephone Call Recording

From 20.01.2011 all telephone calls made to and from the practice will be recorded.

Registrars Currently At Lane End

Dr Ibk Amoda and Dr Charlotte Petrie are working at the practice as GP Registrars. Both are qualified doctors now training to become GPs.

All Patients Now Have a Named GP

From 01.04.15 all GP practices are required to allocate every patient with a named GP.

This does not affect your treatment or care at the practice and you can continue to see any GP of your choice.

If you would like to know your named GP please ask our reception staff. You can change your named GP to another doctor of your choice. Should you wish to do this please inform reception.

Medical Reports

If you need a Medical (e.g. taxi, HGV) please note that photo ID will be required.

Online Access to your Records

Patient Access can now be used to access Medical Records.
If you already use this service to book appointments and order prescriptions you will need to apply to have access to your medical record. Please ask at reception for an application form.
If you do not currently use Patient Access and are interested in using it please see the Patient Access section on this website, or ask at reception for an application form.

Please note when a child with on-line access turns 13 years old, their account will be closed. It can be restarted, but the child will need to register for this service and complete forms. This is to ensure that the practice follows new guidelines regarding patient confidentiality.

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