LANE END SURGERY

PATIENTS RIGHTS & RESPONSIBILITIES

 

The practice aims to offer a polite, friendly and confidential service to our patients at all times.

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We aim to offer routine GP appointments within 2 working days. If patients feel their condition warrants more urgent attention provision will be made for them to be seen the same day.

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We aim to see patients at the time of their appointment, but by the nature of the job this is sometimes difficult to achieve. If a patient has to wait more than 20 minutes our reception staff will be happy to explain the cause of the delay and give an indication of how long the wait may be.

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To maintain a high standard of care, patients can be confident that all members of the practice team receive regular training and updating.

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Patients are entitled to an explanation of any treatment given by the practice.

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Any suggestions to improve the quality of our service will be taken seriously and discussed at a practice meeting.

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We expect patients to extend to staff the same courtesy that is given to them. Patients who are violent, abusive or aggressive will be removed from the practice list.

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Wherever possible patients are expected to attend the surgery. Genuine housebound and seriously ill patients have a right to a home visit when necessary.

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Patients have a right to be given a practice leaflet informing them of details of our services.

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These commitments are reviewed regularly by the whole practice team. Action will be taken where we are not meeting these aims.

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